We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

 

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
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We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

 

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

 

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
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Our team members have access to this information to help fulfill orders, process refunds and support you.

 

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example we use WordPress and Woocommerce to power our online store. You can read more about how WordPress and Woocommerce use personal information here: https://automattic.com/privacy/

 

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

Payments

We accept payments for our cruises through FareHarbor. When processing payments, some of your data will be passed to Fareharbor, including information required to process or support the payment, such as the purchase total and billing information.

 

Please see the FareHarbor Privacy Policy for more details.

 

We accept payments for our merch shop through GoDaddy Payments. When processing payments, some of your data will be passed to GoDaddy Payments, including information required to process or support the payment, such as the purchase total and billing information.

 

Please see the GoDaddy Privacy Policy for more details.